Coronavirus (COVID-19) Information

1/2021 Update: Click here to see what we’re doing to keep our community safe during the COVID-19 pandemic

9/2020 Update: Click here to view Coronavirus/COVID-19 Questions & Answers

3/27/2020: A Letter to the Community from our CEO, Rebecca Ramsay

Dear patients, caregivers, family members and community supporters,

The last month has been unprecedented, to say the least. As COVID-19 extended its reach, CareOregon and Housecall Providers started preparing for what we knew was coming to the Northwest.

Our preparations have focused on how to care for our patients — the most vulnerable targets of the virus — while doing everything in our power to protect both them and staff members who would be going into their homes. At the same time, we heard from our state leaders about the need for social distancing and limits to visitors in facilities. Our biggest concern echoed that of health care communities across the U.S.: lack of available personal protective equipment (PPE) — including masks, gowns, gloves and goggles and/or face shields — which are essential to protect our patients and staff and prevent the spread of COVID-19. We quickly realized that our limited supply required that we temporarily suspend or significantly limit in-person visits across all our programs until we received the amount of PPE necessary to protect our patients, caregivers and staff. Currently, we are still waiting for additional supplies, but they are anticipated shortly. More

Our Commitment

The health, safety and well-being of our patients is our top priority during the outbreak of COVID-19 (coronavirus). Housecall Providers and CareOregon’s clinical leadership have been working to create screening tools and procedures that will help us, as a health care organization, minimize the spread of the disease while we continue to provide home-based medical care to our patients and families.

COVID-19 is a respiratory illness that is thought to spread mainly between people who are in close contact with one another (within about six feet). Symptoms may include fever, cough and shortness of breath.

As a health care provider, we rely on the daily flow of information from the Centers for Disease Control and Prevention (CDC) as they monitor the situation. To learn more about COVID-19 or how the CDC is responding to the outbreak, please click on the following link:

Have questions? Want to learn more?

The Center for Disease Control and Prevention (CDC) is monitoring the situation closely. You can learn more here.

You can also call 211 or visit their website at for more general information.

The Oregon Health Authority (OHA) has developed a website called Safe + Strong that shares information about COVID-19 in a multilingual way.

OHA has also posted some helpful fact sheets that can be found here:

COVID-19 fact sheet

Prevention fact sheet