Frequently Asked Questions
Q: Who is eligible to receive an in home medical care visit from Housecall Providers?
A: Housecall Providers serves chronically ill and homebound adults living in the greater Portland area. Our patient population includes medically fragile elders, individuals with multiple complex chronic health conditions, and people with physical or mental disabilities. Additionally, the patient must NOT be in need of an emergency first visit, and the patient (or family, if appropriate) must agree to accept our services.
Q: How do I get started as a new patient?
- Give our Intake Department a call at (971) 202-5500.
- Our intake coordinators will gather basic information and conduct a brief pre-screening with you over the phone that will include confirming that we accept your insurance info
- If our services are appropriate for your needs, our coordinator will send you a new patient application form to complete and return to our offices.
- Once we have your completed form, you will either be contacted to set up an appointment time or be added to the waitlist for the clinician who practices in your area.
Q: How long will it take to schedule my first in home medical care visit?
A: The length of time before your first visit is scheduled will vary depending on several factors, including:
- Where you live
- What insurance plan you have
- Our clinician availability in your area
Our intake team can give you an estimate as to how long your wait might be, but because things change constantly, it can be difficult to make accurate predictions. We encourage you to begin the registration process early- before a crisis hits, as we are not able to make urgent visits to new patients.
Q: What types of services do you offer?
Q: What do you consider to be “home?” Where can a Housecall Providers primary care clinician see me?
Q: What types of insurance does Housecall Providers accept?
Q: Can I use a secondary insurance policy to cover what my primary insurance does not cover?
Q: Will my provider visits be scheduled regularly or on an as-needed basis?
Q: What if I need a visit after hours, on the weekend, or on a holiday?
Q: Will my Housecall Providers clinician be my primary care provider?
Q: How do I contact my primary care provider if I have a medical question?
Q: What if I need more than a primary care house call?
A: We have developed a multidisciplinary care model to meet the holistic physical, behavioral, emotional and spiritual needs of our patients and their families and caregivers. Our primary care team is comprised of not only providers (MDs, NPs and PAs) and their care coordinators but registered nurses, social workers, and a spiritual counselor who are here to help you navigate your chronic conditions.
Q: How will I know when hospice care is appropriate?